Alex Jet for Supplies respects your privacy and is committed to protecting the personal information you provide when visiting our website, https://alexjet-eg.com/, communicating with us, requesting product information, or using any of our services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name.
• Company or organization name.
• Job title or department.
• Email address.
• Telephone or mobile number.
• Country and business location.
• Product interests and required specifications.
• Requested quantities, packaging requirements, and destination ports.
• Information included in quotation requests, contact forms, emails, or other communications.
• Any documents or information you choose to provide in connection with a business inquiry or potential transaction.

We may also collect certain technical information automatically when you visit our website, including:

• Internet Protocol address.
• Browser type and version.
• Device type and operating system.
• Pages visited and time spent on the website.
• Date and time of access.
• Referring website or search engine.
• General geographic location based on your IP address.
• Website usage and interaction data.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries, messages, and requests for information.
• Prepare and provide quotations, proposals, and product specifications.
• Communicate regarding products, orders, samples, certificates, packaging, shipping, or export arrangements.
• Process and manage current or potential business transactions.
• Maintain communication with customers, suppliers, agents, service providers, and business partners.
• Improve our website, products, services, and customer experience.
• Understand how visitors use and interact with our website.
• Protect our website and business from fraud, misuse, security threats, and unauthorized activity.
• Maintain internal business, accounting, contractual, and compliance records.
• Comply with legal, regulatory, customs, tax, export, and governmental requirements.
• Send business or marketing communications where permitted by applicable law or where you have agreed to receive them.

You may request to stop receiving promotional communications at any time by contacting us at info@alexjet-eg.com.

3. Legal Basis for Processing

Where required by applicable data protection laws, we may process your personal information based on one or more of the following grounds:

• Your consent.
• The need to respond to your request or inquiry.
• The performance of a contract or steps taken before entering into a contract.
• Compliance with legal or regulatory obligations.
• Our legitimate business interests, provided that such interests do not override your fundamental privacy rights.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, improve performance, understand visitor activity, and enhance the user experience.

Cookies are small text files stored on your device when you visit a website. They may include:

Essential Cookies

These cookies are necessary for the website to operate properly and cannot normally be disabled through the website.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with the website, which pages are visited, and whether technical errors occur.

Functional Cookies

These cookies may remember your preferences and improve website functionality.

Third-Party Cookies

Some website features, embedded content, security services, maps, videos, analytics tools, or social media links may place cookies controlled by third parties.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of parts of the website.

5. How We Share Your Information

We do not sell or rent your personal information.

We may share information only when reasonably necessary with:

• Authorized employees and representatives of Alex Jet.
• Website hosting, maintenance, cybersecurity, email, analytics, and information technology providers.
• Shipping companies, freight forwarders, customs brokers, inspection companies, laboratories, banks, insurers, and other parties involved in completing a requested transaction.
• Professional advisers, including accountants, auditors, consultants, and legal advisers.
• Governmental, regulatory, judicial, customs, tax, or law-enforcement authorities where disclosure is legally required.
• A buyer, investor, successor, or relevant adviser in connection with a merger, acquisition, restructuring, financing, or transfer of all or part of our business.

Third parties receiving personal information are expected to use it only for the relevant purpose and to apply appropriate confidentiality and security measures.

6. International Data Transfers

As an international trade and export business, we may communicate and work with customers, suppliers, logistics companies, service providers, and business partners located outside Egypt.

As a result, personal information may be transferred to or processed in other countries. Where required, we take reasonable measures to ensure that international transfers are carried out in accordance with applicable data protection laws and appropriate safeguards.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries and maintain business communications.
• Fulfil the purposes described in this Privacy Policy.
• Complete and document business transactions.
• Meet contractual, accounting, tax, customs, export, regulatory, and legal requirements.
• Resolve disputes and enforce agreements.
• Protect our legitimate business interests.

When personal information is no longer required, we may securely delete, anonymize, or archive it in accordance with applicable law and our internal retention procedures.

8. Data Security

We apply reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access.
• Accidental loss.
• Improper use or disclosure.
• Alteration or destruction.
• Fraudulent or malicious activity.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive or confidential information through unsecured communication channels.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a structured and commonly used format.
• Opt out of promotional or marketing communications.
• Submit a complaint to the appropriate data protection authority.

To exercise any of these rights, contact us at info@alexjet-eg.com.

We may request reasonable information to confirm your identity before processing a privacy request.

10. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

We do not control and are not responsible for the content, security, data collection practices, or privacy policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

11. Business Communications

When you contact us on behalf of a company or organization, we may retain your business contact details to manage our professional relationship and communicate about relevant products, services, quotations, transactions, and business opportunities.

You may request that we discontinue non-essential business communications by contacting us.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our website or business operations.
• The information we collect.
• The technologies and service providers we use.
• Applicable legal or regulatory requirements.

The revised version will be published on this page, and the “Last Updated” date will be changed accordingly. We encourage visitors to review this Privacy Policy periodically.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact:

Alex Jet for Supplies

Email: info@alexjet-eg.com

Address:
9.5 Km Matrouh Road,
Zamzam Street, Al Amriya,
Alexandria, Egypt

Website: https://alexjet-eg.com/